wen288 Privacy Policy – How We Handle Your Data in Pakistan

1 Who We Are

wen288 is an online gaming and sports betting platform operated for the Pakistan market. For the purposes of this Privacy Policy, "wen288", "we", "us" and "our" refer to the operators of the platform accessible at wen288.pro.

We act as the data controller for personal information collected from registered players and visitors to our website and app. This means we are responsible for deciding how and why your personal data is used, and for ensuring it is handled appropriately.

If you have any questions or concerns about how your data is being handled, please contact us through the support channels described at the end of this policy. We take all data enquiries seriously and will respond within a reasonable timeframe.

2 Data We Collect

We collect different types of information depending on how you interact with wen288. The categories below cover the main types of data we may hold about you.

Registration and Account Information

• Full name as it appears on your official ID
• Mobile phone number used to register
• Date of birth (for age verification)
• Email address (if provided)
• Account username and encrypted password
• Country and city of residence

Identity Verification Documents

• Copies of CNIC, passport or driving licence when requested for identity or age verification
• Selfie or video verification where required to confirm document authenticity

Financial and Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment method references (JazzCash wallet number, Easypaisa number, bank account details – stored as references only, not full credentials)
• Transaction timestamps and statuses
• Bonus balances and wagering progress

Gaming and Betting Activity

• Games played, bet amounts, outcomes and session durations
• Sports bets placed including selected markets, stakes and odds
• Bonus usage and promotional participation history

Technical and Usage Data

• IP address and approximate location derived from it
• Device type, operating system and browser version
• App version and device identifiers
• Pages visited on wen288.pro and navigation patterns
• Session timestamps and duration

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes directly related to running the wen288 platform for Pakistani players. We do not use your data for purposes unrelated to the gaming service.

We do not use your data to build profiles for sale to advertisers. Any data used for internal analytics is aggregated and does not identify individual players.

4 Legal Basis for Processing

Every use of your personal data by wen288 is grounded in one of the following lawful bases:

• Contract performance: Processing your account registration, deposits, withdrawals, bets and game outcomes is necessary to deliver the service you have signed up for.
• Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are carried out on the basis of our legitimate interest in operating a safe and fair platform.
• Legal obligation: Identity verification, age checks and certain financial record-keeping may be required to comply with applicable regulations.
• Consent: Marketing communications, optional cookies and certain personalisation features are only activated with your explicit consent, which can be withdrawn at any time.

5 Sharing Your Data with Third Parties

wen288 does not sell, rent or trade personal data to unrelated third parties. We may share specific data with trusted third parties for the following purposes only:

Payment Processors

Your payment details are shared with JazzCash, Easypaisa, Raast and banking partners solely to process the deposits and withdrawals you initiate. Each payment processor has their own privacy practices and security obligations.

Identity Verification Services

Where required, CNIC or passport data may be shared with specialist identity verification providers to confirm your identity. These providers are contractually bound to handle the data securely and use it only for verification.

Fraud and Security Partners

Technical and behavioural data may be shared with fraud prevention systems to protect the platform and all players from dishonest activity. This sharing is done on an aggregated or pseudonymised basis where possible.

Game Providers

When you play casino or slot games, certain session data (such as the game round reference and stake amount) is shared with the game provider to settle the round. No personally identifiable information beyond what is necessary for game operation is shared.

6 Payment Data and PKR Transactions

Given that all deposits and withdrawals on wen288 use Pakistani payment channels – primarily JazzCash, Easypaisa, Raast and bank transfers – we want to be clear about exactly how your financial data is handled.

When you initiate a deposit or withdrawal, you enter your payment details into a secure payment interface. These details are transmitted directly to the relevant payment processor over an encrypted connection. wen288 receives only a transaction reference and confirmation status – we do not receive or store your full JazzCash PIN, Easypaisa account password or full bank account number.

We do store the payment method type (e.g. JazzCash), the registered mobile number or masked account reference, the transaction amount in PKR, the timestamp and the transaction status. This is the minimum required to match payments to accounts and handle any support queries.

All transaction records are retained for the period required under our data retention policy (see Section 8) and are accessible to account holders through the transaction history in their account dashboard.

7 Cookies and Tracking Technologies

wen288 uses cookies and similar technologies on the website and in the app. These small files are stored on your device and help us deliver a better experience.

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during a session, remember your language preference and ensure that security features work correctly. You cannot opt out of essential cookies without stopping use of the platform, as they are required for basic operation.

Analytics Cookies

We use analytics tools to understand how players use the platform – which pages are visited most, where players drop off during registration, how long sessions last and similar aggregate information. This data helps us improve the product. Analytics cookies do not identify you personally. You can opt out of analytics cookies at any time through the cookie settings accessible in your account or browser.

Marketing Cookies

If you have opted in to marketing communications, we may use cookies to track which promotions you have seen and to avoid showing you the same offer repeatedly. Marketing cookies are only set with your consent and can be removed at any time.

8 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a defined period after it is closed. The specific retention periods for different data categories are as follows:

• Account information: Retained for the lifetime of your account plus five years after closure. This covers your registration details, account settings and communication history.
• Transaction records: All PKR deposit and withdrawal records are retained for seven years from the date of the transaction. This is standard practice for financial record-keeping.
• Gaming and betting history: Retained for five years. This data supports dispute resolution, responsible gaming monitoring and audit purposes.
• Identity documents: Retained for the period required to satisfy verification obligations, typically no longer than five years after account closure.
• Technical and usage data: Log data and device information are typically retained for up to two years, after which it is deleted or anonymised.

After the applicable retention period, data is securely deleted or permanently anonymised so that it can no longer be linked to an individual.

9 Your Data Rights

As a wen288 player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team.

10 Children's Privacy

wen288 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been created by someone under 18, the account will be immediately closed and all data associated with it deleted in line with our underage access policy.

If you believe a minor has created an account on wen288, please notify us immediately through the support channels at the end of this policy. We will investigate and act on the report without delay.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to keep login credentials for gaming platforms secure and out of reach of minors.

11 How We Protect Your Data

wen288 takes the security of your personal and financial data seriously. The following measures are in place to protect your information:

• SSL Encryption: All data transmitted between your device and wen288 servers is encrypted using SSL/TLS. This applies to your login, deposits, game activity and all account management actions.
• Secure Server Infrastructure: wen288 data is stored on secure servers with access controls, regular security audits and monitoring for unusual activity.
• Password Hashing: Your account password is stored as a cryptographic hash. wen288 staff cannot see your password in plain text. If you forget it, it must be reset rather than retrieved.
• Access Controls: Access to player data within the wen288 team is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role are not granted it.
• Payment Security: Financial transactions are processed through certified payment gateways. wen288 does not store full payment credentials.
• Breach Response: In the unlikely event of a data breach, wen288 has procedures in place to contain the breach, assess the impact and notify affected players as promptly as circumstances allow.

12 Updates to This Privacy Policy

wen288 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable data protection standards. When we make significant updates, we will notify registered players through the platform or by the contact details they have provided.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this policy periodically. Continued use of wen288 after a policy update has been communicated constitutes your acceptance of the changes.

If you disagree with a change to the Privacy Policy, you should stop using the platform and contact support to arrange account closure. Your balance will be returned to your registered payment method in PKR.

13 Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please contact the wen288 support team. We take all data-related enquiries seriously and aim to respond promptly.

Support is available 24/7 through the live chat inside the platform and app. For written privacy requests, email is the preferred channel.